IBM is transitioning support for WebRadar to Ephox on March 31st. Here’s what you need to know.
For the past three years the analytics, reporting and utility solution WebRadar, also known as “IBM Web Content Manager Production Analytics”, was included in the license entitlements of almost every IBM Web Content Manager (WCM) customer.
Recent changes to the agreement between IBM and Ephox move the licensing and support of WebRadar to Ephox. These changes take effect April 1st, 2017. In this post, we discuss how this will most likely impact you.
New subscription service
As part of the return of WebRadar to Ephox, new subscription plans are available based on the size of content repositories used in IBM Web Content Manager.
Existing WebRadar users should purchase a subscription from Ephox to take advantage of support and upgrades.* IBM will no longer support WebRadar as of March 31 and an Ephox subscription will be the only way to obtain support for your WebRadar installation.
New WebRadar customers, should also purchase a subscription for licenses, support and updates.
In both cases, your rights to use and access support will be covered by the Ephox license agreement.
Our team is available to discuss your subscription options under the new arrangement. If you have any queries, please reach out via our contact form (select WebRadar from the dropdown), or call +1 (650) 292 9659 x800.
WebRadar subscriptions are available based upon the number of content items in your repository.
|Number of Content Items||Monthly|
|Up to 10,000||$1,000|
|Up to 25,000||$2,000|
|Up to 50,000||$3,000|
|Up to 100,000||$4,000|
Which WebRadar versions will we support?
Currently Ephox is supporting WebRadar version 4.x on Linux and Windows.
All subscriptions are subject to the Ephox Software Licence Agreement. At the time of purchasing a subscription we will provide you with access to our support portal.
Your next steps
As of April 1st, you will be able to purchase a WebRadar subscription directly from Ephox via our online store or through our sales team. If your repository exceeds 100,000 content items you should contact us directly.
* Existing WebRadar customers are entitled to maintain their license from IBM. However, IBM will not provide support or updates. You will need a subscription from Ephox that includes the Ephox license, support and updates.