Replication Instructions for EditLive! for XML

To assist us to analyze your problem we need to be able to replicate it.

Please provide answers to these questions and attach the files listed below:

1)       Advise whether the problem relates to one computer or many computers.

2)       Tell us the product, version and build number for the product - this is available from the ‘About EditLive! …’ toolbar item on the far left of the toolbar.

3)       Obtain a Java Console log file by:

a.       Enable debug logging by including the setDebugLevel property in your code.  For example:

editlivexml.setDebugLevel("http");

b.       Run EditLive! For XML and reproduce the issue.

4)       Send us the contents of the Java Console.

5)       Send us the config.xml file that is being used for the site.

6)        Send us examples of the schema (XSD), XSLT (view) and XML documents being used.

7)       Send us screen shots of the error occurring that shows the WHOLE browser.  Please make these gif or jpeg files.  Images can also be sent embedded in a MS Word document.

8)      Send us the source code for the WHOLE script page that contains the instance of EditLive! and any other pages that may be related.

9)      Send us examples of documents that may have been involved (eg: MS Word documents used for cut and paste)

Submit a technical support case first. You will then receive an automated reply that includes your case number. Please provide answers in a reply to that email and attach the requested files.