Replication Instructions for EditLive! for XML Swing SDK

To analyze your problem, we need to be able to replicate it.

Please provide answers to these questions and attach the files listed below:

Always Required:

1)       Advise whether the problem relates to one computer or many computers.

2)       Tell us the product, version and build number for the product - this is available from the ‘About EditLive! for XML …’ toolbar item on the far left of the toolbar.

3)      Set EditLive! for XML to output debugging information to the Java Console log file by:

Set the following properties in your application before instantiating the EditLive! for XML Swing object.

System.setProperty("org.apache.commons.logging.Log",
  "org.apache.commons.logging.impl.SimpleLog");
System.setProperty(
  "org.apache.commons.logging.simplelog.log.httpclient.wire",
  "debug");
System.setProperty(
  "org.apache.commons.logging.simplelog.log.org",
  "debug");
System.setProperty(
  "org.apache.commons.logging.simplelog.log.com.ephox.editlive",
  "debug");
System.err.println(System.getProperty("java.version"));
System.err.println(System.getProperty("java.vm.vendor"));

4)        Send us the contents of the Java Console.

We may also ask you for:

5)        Send us the XML configuration file that is being used for the site.

6)       Send us screen shots of the error occurring that shows the WHOLE browser.  Please make these gif or jpeg files.  Images can also be sent embedded in a MS Word document.

7)      Send us the source code for the WHOLE script page that contains the instance of EditLive! for XML and any other pages that may be related.

8)      Send us examples of documents that may have been involved (eg: MS Word documents used for cut and paste)

Submit a technical support case first. You will then receive an automated reply that includes your case number. Please provide answers in a reply to that email and attach the requested files.