Replication Instructions for EditLive! ActiveX SDK

To analyze your problem, we need to be able to replicate it.

Please provide answers to these questions and attach the files listed below:

1)       Advise whether the problem relates to one computer or many computers.

2)       Tell us the product, version and build number for the product - this is available from the toolbar item on the far right of the toolbar, the icon is an 'i' in a circle.

3)       Send us the log file 'editlivelog.txt' from a PC experiencing the problem:

a.       Using the Notepad system utility, create a text file called 'editlivelog.txt' and place this file in the 'Ephox' folder in the 'Common Files' folder in the 'Program Files' folder of the subject PC.

b.       Run EditLive! ActiveX SDK and reproduce the issue.

c.       Send us the file 'editlivelog.txt' that you created.  It should now contain logged information from EditLive! ActiveX SDK.

4)      Send us screen shots of the error occurring that shows the WHOLE browser.  Please make these gif or jpeg files.  Images can also be sent embedded in a MS Word document.

5)      Send us the source code for the WHOLE script page that contains the instance of EditLive! and any other pages that may be related.

6)      Send us examples of documents that may have been involved (eg: MS Word documents used for cut and paste)

Submit a technical support case first. You will then receive an automated reply that includes your case number. Please provide answers in a reply to that email and attach the requested files.